Common questions about appliance repair in Roseville and nearby

The diagnostic is $89. It pays for the technician’s trip, the testing with a meter and a plain explanation of what is wrong. Once you okay the fix, the job’s written figure already contains that $89. Say no, and your total for the afternoon stays at $89.

Yes, for customers we have not worked for before. Your first repair with Agate can come in up to $15 lower. The size of the repair sets the exact amount, and the technician writes it on the quote, so you see it before you say yes. To claim it, mention that it is your first visit when you call, or tick the box on the booking form. It applies to the repair only: the $89 diagnostic is not lowered, and if you turn the repair down, the visit is still $89.

Yes. Tell us when you book, or ask the technician once they are in the house. The diagnostic for that second machine costs $10 less. If you approve its repair, that diagnostic is included in the repair price the same way the first one is; if you pass on it, the reduced diagnostic is all that machine adds to the bill.

We don’t, because a guess helps nobody. Two dryers with the same symptom can need different parts, one a thermal fuse and the other a cracked igniter. The written price follows the testing and covers the entire job in one number, so the figure you approve is the figure you pay.

Commonly failing parts ride along on the truck, so one trip handles most jobs. When a part needs ordering, we place the order, text you once it arrives and set up a return window. That second visit carries no trip charge of its own; the written price you approved already covers it.

Your invoice spells out a written warranty on the work. It covers the fix itself. Should the identical fault come back while that warranty is in force, call us; the return visit falls under the warranty rather than starting a new diagnostic. Keep the invoice somewhere you can find it.

Home base is Roseville, and St. Paul’s north and central neighborhoods are a regular stop. North of us we cover Shoreview, Arden Hills, New Brighton and Mounds View. To the east it is Maplewood, North St. Paul and White Bear Lake, and nearer in, Little Canada, Vadnais Heights and Falcon Heights. Just outside one of those? Ask, and we will say whether a window is possible.

Not for a repair. Our technicians work in Como, Hamline-Midway, Frogtown and Merriam Park basements all the time, low ceilings, narrow treads and all. Most washer and dryer parts come down the stairs in a tool bag. We repair the machine where it stands near the floor drain rather than hauling it up, and we note anything worrying about an old outlet or a gas connector while we are there.

It can. St. Paul, Falcon Heights, Roseville, Arden Hills, Little Canada and Maplewood all get water the McCarrons plant has already softened. With water that soft, whatever the detergent box suggests is usually more than needed: washers foam up and leave residue, and dishwashers film or etch glasses. Use less soap, and ask whether a home softener is even needed on top of it.

Scale. Shoreview’s city wells deliver hard water, and its plant takes out iron and manganese without softening. Over time that leaves white crust on dishwasher heating elements and spray arms, slows ice maker fill valves and clogs the small screens where hoses meet a washer’s inlet valve. A softener in good order makes a real difference, and we clean those screens while we are there.